Delivery and returns
Last updated 31 October 2026
Everything here also appears in our terms, which take priority if anything differs.
Delivery
We deliver to addresses in the United Kingdom. Delivery is free.
| Service | Price | Delivery time |
|---|---|---|
| Royal Mail Tracked 24 | Free | Royal Mail aims to deliver the next day, Monday to Saturday (usually 1 to 2 days after dispatch) |
Orders placed before 11am on a working day (Monday to Friday, not bank holidays) leave our UK warehouse the same day. Orders placed later, at a weekend or on a bank holiday leave on the next working day. Delivery times are estimates from the courier, not guarantees. Your dispatch email includes tracking.
Changing your mind
You can return an unopened bottle, still in its sealed cellophane, within 30 days of delivery for a full refund of the price you paid. This is our own promise and goes further than the law requires.
By law you can cancel within 14 days of delivery. For hygiene reasons this right doesn't cover a fragrance once its seal has been opened (regulation 28 of the Consumer Contracts Regulations 2013). For unopened items, you pay the return postage.
Faulty, damaged or wrong items
If something arrives damaged, faulty or isn't what you ordered, opened or not, tell us with a photo and we'll put it right with a replacement or a full refund, and pay the return postage. Within 30 days of delivery you have the legal right to reject faulty goods for a full refund (Consumer Rights Act 2015).
How to return something
- Email azha@tidytrade.ai with your order number and what you'd like to return. We reply on working days.
- We'll send the returns address. For faulty or damaged items we cover the postage.
- Pack the item securely. Use a tracked service for unopened returns, because the parcel is your responsibility until it reaches us.
We refund within 14 days of receiving the item back, or of you showing proof of postage if that's sooner, to the payment method you used.