Terms and conditions

1. Who we are

Azha Perfumes UK is a trading name of SRAN Goods Ltd.

We are the exclusive UK distributor of Azha Perfumes. Azha Perfumes and its marks belong to their owner and are used under our distribution rights. Your contract for any purchase is with SRAN Goods Ltd.

2. About these terms

These terms apply to every order placed through this website, by consumers buying wholly or mainly for themselves. If you're buying for a business, contact us about our wholesale terms. Nothing here affects your legal rights as a consumer. The version that applies to your order is the one published when you placed it.

3. Using this website

1. Use the site lawfully. Don't try to damage it, disrupt it or gain unauthorised access. Don't post anything unlawful, defamatory or infringing.
2. We may change, suspend or withdraw any part of the site.
3. The site's content belongs to us or our licensors. You may view and print it for personal use only.
4. Product photos are for illustration. Packaging can change and colours vary between screens.

4. Placing an order

1. You can review and correct your order before you pay. You don't need an account.
2. Our order confirmation email confirms we've received your order. The contract is formed when we email to say it has been dispatched.
3. If we can't accept your order (for example because of a stock or pricing error, or suspected fraud) we'll tell you and refund you in full.
4. We deliver to addresses in the United Kingdom only.
5. You must be 18 or over to order.

5. Price and payment

1. Prices are in pounds sterling and include VAT.
2. Delivery charges, where any apply, are shown before you pay.
3. Payment is taken through Shopify when you place your order. If you use a third-party payment or pay-later option offered at checkout, that provider's own terms apply to it.
4. Price changes never affect an order we've already accepted.
5. If a product you ordered was wrongly priced, we'll contact you before dispatch so you can go ahead at the correct price or cancel. If the error was obvious, we may cancel and refund you in full.

6. Discount codes

1. One code per order unless we say otherwise. Codes have no cash value.
2. A code's own conditions (expiry, minimum spend, single use) apply to it.
3. We may cancel an order that uses a code outside its conditions or that was obtained improperly.

7. Delivery

1. Delivery options and prices are shown at checkout.
2. Orders placed before 11am on a working day are dispatched the same day. Later orders and orders at weekends or on bank holidays are dispatched the next working day.
3. Delivery times are estimates. If we haven't delivered within 30 days, you may end the contract for a full refund.
4. The goods are your responsibility once delivered to the address you gave us.

8. Your right to cancel

1. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of the day you receive the goods. Tell us clearly, for example by email to azha@tidytrade.ai.
2. Return the goods within 14 days of telling us. You pay the return postage unless the goods are faulty or misdescribed.
3. We refund the price and the standard delivery cost you paid within 14 days of receiving the goods back, or of proof of postage if sooner, to your original payment method.
4. We may reduce a refund if the goods have been handled more than needed to check them.

9. Fragrance that has been opened

The right to cancel doesn't apply to sealed goods that aren't suitable for return for hygiene reasons once unsealed after delivery (regulation 28). Fragrance is in this category, so opening the cellophane or seal ends the right to cancel for that item. Your rights for faulty or misdescribed goods (section 11) are not affected.

10. Our 30-day returns promise

On top of your legal rights, we accept unopened products in their original sealed wrapping within 30 days of delivery. Email us first for the returns address. You pay the return postage for unopened items. See delivery and returns.

11. If something is wrong

1. Products must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015).
2. Within 30 days of delivery you can reject faulty goods for a full refund. After that and within six months you can ask for a repair or replacement, or a refund if that doesn't work.
3. If an item arrives damaged, tell us within a reasonable time with photos of the item and packaging.
4. We don't charge for returning faulty or misdescribed goods.

12. Fragrance and skin

How a fragrance smells, how strong it is and how long it lasts depend on your skin, how much you apply and the conditions. Not liking a scent isn't a fault, though an unopened bottle may still be returned under section 8 or 10. Ingredients are printed on every box and shown on the product page where we hold the declaration. Check them if you have an allergy, stop using a product that causes a reaction and tell us so we can meet our duties as a distributor of cosmetic products.

13. Reviews and content you send us

You keep ownership of reviews and photos you submit. You give us a non-exclusive, royalty-free licence to show them on our website, emails and social media. You confirm they're your own, accurate and lawful. See how we handle reviews.

14. Personal use

Products are sold for your own use, not for resale. We may limit or refuse orders we reasonably believe are for resale.

15. Our liability

We're responsible for foreseeable loss caused by our breaking these terms or failing to use reasonable care. We don't limit liability where it would be unlawful, including for death or personal injury caused by negligence, fraud or your statutory rights in relation to the products. We aren't liable for business losses.

16. Events outside our control

We aren't liable for delays caused by events outside our reasonable control. We'll tell you, and if the delay is substantial you can cancel for a refund.

17. Complaints

Email azha@tidytrade.ai. We aim to acknowledge within 2 working days and resolve within 10 working days. We are not a member of an alternative dispute resolution scheme. This doesn't affect your right to go to court.

18. Other terms

We may transfer this contract to another organisation and will tell you if we do. Only you and we can enforce it. If a court finds part of these terms unlawful, the rest still applies. These terms are governed by English law. You can bring proceedings in the English courts, or in Scotland or Northern Ireland if you live there.

Model cancellation form

Complete and return this only if you wish to cancel.

To: SRAN Goods Ltd, 21 Sandy Lodge Lane, Northwood, England, HA6 2HZ. Email: azha@tidytrade.ai
I give notice that I cancel my contract of sale of the following goods:
Ordered on or received on:
Order number:
Name:
Address:
Signature (only if sent on paper):
Date: