How we handle reviews

How we collect them

After an order is delivered, Judge.me, our reviews provider, emails every customer once to ask for a review. Anyone can also write one on a product page. Reviews from customers who bought through this shop are marked “Verified buyer”.

What we publish

We publish every genuine review of the product it's about, whatever the star rating. We don't edit reviews or change their meaning. We only hold back a review if it's abusive, breaks the law, includes someone's personal details, isn't about the product or looks fake, for example written by us, a competitor or someone who hasn't used the product.

Ratings

The average shown on each product is worked out from all of that product's published reviews. Nothing is added, rounded up or carried over from other products or other websites.

Incentives

We don't offer payment, discounts, free products or anything else in return for a review, positive or negative.

Reporting a review

If you think a review is fake or breaks these rules, email azha@tidytrade.ai with the product and the reviewer's name. We'll check it and remove it if it doesn't meet them.